One location used iced coffee instead of cold brew.
One location used milk instead of cream?
Staff need to be properly trained on how to make a cold brew. About half the time it is made incorrectly :(
Tim Horton's main problem, on its face, isn't substandard quality of product. Their stuff isn't bad. Their problem is that they'll hand franchises to any dumb corner-cutting fuck who has the money to buy one, and those dumb corner-cutting fucks will hire even dumber staff, and not train them (you mean pay you to teach you how to do your job? Fuck that. Learn on the job!) The same thing happened with their doughnuts. Franchisees used cheap shitty ingredients to the point that people thought Tim's doughnuts sucked, so they had to bake them in one location and ship them out frozen to the franchises. And here we are again with their coffee.
If Tim's ever learned to have standards when it came to franchisees, people would rapidly learn to love them again.
Tbh, I've had their iced coffee 4 times at my local. It was great 3 times, but the 4th the person had NO IDEA what they were doing and I'm pretty sure used regular coffee, then added WAY too much cream.
So yeah, probably a bit of both, depending on location and staff.
Tim Horton's main problem, on its face, isn't substandard quality of product. Their stuff isn't bad. Their problem is that they'll hand franchises to any dumb corner-cutting fuck who has the money to buy one, and those dumb corner-cutting fucks will hire even dumber staff, and not train them (you mean pay you to teach you how to do your job? Fuck that. Learn on the job!) The same thing happened with their doughnuts. Franchisees used cheap shitty ingredients to the point that people thought Tim's doughnuts sucked, so they had to bake them in one location and ship them out frozen to the franchises. And here we are again with their coffee.
If Tim's ever learned to have standards when it came to franchisees, people would rapidly learn to love them again.
Tbh, I've had their iced coffee 4 times at my local. It was great 3 times, but the 4th the person had NO IDEA what they were doing and I'm pretty sure used regular coffee, then added WAY too much cream.
So yeah, probably a bit of both, depending on location and staff.