I don't disagree, but it really isn't those types of stress. It's the job related from dealing with customers, and doing it properly. You know how many times I've wanted to tell a customer that they're fucking retarded?

Probably once a week. It's similar to emotional IQ. Another buzzwordy thing to explain 'good at reading people'.

Someone who is good at emotional labour is good at taking a whole lot of shit, compartmentalizing it, and still treating that customer well and getting the job done. Pretty much a descriptor of anyone who's good at managing hard to manage people.

I don't know who expects to get paid for shit outside of an actual job, but yeah, that's just called living life.