9 times out of 10 they paid a "consultant" to build the thing who upon completing the project dissolved the company and from that point forward they are basically at a loss to get any support at all. They decided they wanted the website and listed the requirements and then internally farmed it to a close friend who build a company to send the exact bid and requirements to the RFP. They got the job then sub contract it out and as soon as they are paid they dissolve and disappear.

Nobody fixes this shit